Refund policy

REFUND & RETURN POLICY

By placing an order on this website, you agree to the terms below. Please review this policy before purchasing.

1. Order Cancellations (Change of Mind)
You may cancel your order for a full refund within 48 hours (2 days) of placing it, as long as it has not shipped. Email us with your order number to cancel.
After 48 hours, or once an order has shipped, it cannot be canceled or refunded for change of mind, ordering the wrong item, size, or color, or no longer wanting the product.

2. Items That Arrive Broken or Damaged
If your item arrives broken, damaged, or defective, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos and/or a video showing the item and the damage
  • A photo of the shipping box and label

Once your claim is approved, you may choose one of the following:

  • Free Replacement: we send you a brand-new item at no cost to you. You do not need to return the broken item unless we ask.
  • Refund: you return the item to our warehouse, and we refund your order once it is received (see Section 4).

3. 30-Day Warranty (Optional Add-On)
If you purchased the 30-Day Warranty at checkout, you may request a refund for any reason within 30 days of delivery by following the return process in Section 4. The warranty must be purchased at checkout and cannot be added after an order is placed. The warranty fee itself is non-refundable.

4. Return Process (Required for All Refunds on Delivered Items)

  • Email us first. Do not send any item back without written return approval and our warehouse address. Unapproved returns will not be refunded.
  • Ship the item back in its original condition and packaging, with all included parts.
  • Return shipping costs are paid by the customer. We do not cover or reimburse the cost of sending items back. We recommend a trackable shipping method, as we are not responsible for returns lost in transit.
  • Once our warehouse receives and inspects the item, we will refund the amount you paid for the order to your original payment method. Original shipping fees are non-refundable.
  • Refunds may take 5–10 business days to appear, depending on your bank.

5. Not Eligible for a Refund

  • Change-of-mind requests after 48 hours or after shipment
  • Damage caused by misuse, accidents, wear and tear, or not following instructions
  • Damage claims reported more than 48 hours after delivery
  • Claims without the required photos or video
  • Shipping delays caused by carriers, customs, or weather
  • Packages marked “delivered” by the carrier (see our Shipping Policy)

6. Pre-Order & Limited-Time Products
Pre-order and limited-time products follow this same policy. A longer shipping time disclosed on the product page is not a reason for a refund once the 48-hour cancellation window has passed.

7. Contact Us Before Disputing a Charge
Please contact us before filing a chargeback or payment dispute. We respond within 24–48 business hours and will work to resolve every issue. If a dispute is filed, we may provide the payment provider with order details, tracking, delivery confirmation, communications, and this policy as evidence.

8. Policy Updates
We may update this policy at any time. The version posted at the time of your purchase applies to your order.

Contact Us
📧 Primedbusiness@outlook.com
Please include your order number with every request.