Shipping policy

SHIPPING POLICY

By placing an order on this website, you agree to the terms below.

Processing Time
All in-stock orders are processed, packaged, and shipped within 1–7 business days. Orders are not processed on weekends or holidays.

Delivery Time
Once shipped, orders are delivered within 1–7 business days. International orders may take longer due to customs.
Estimated total for in-stock items: 2–14 business days from purchase. All delivery times are estimates and are not guaranteed.

Pre-Order & Limited-Time Products
Some products are sold as pre-order, limited-time, or limited-release items. These are produced or restocked after the sale period, so they take longer to process and ship than in-stock items.

  • The estimated ship time for these items is listed on the product page and applies in place of the standard processing time above.
  • Orders that include a pre-order item may ship together once all items are ready, unless stated otherwise.
  • If an estimated ship date changes, we will notify you by email, and you may choose to wait or cancel for a full refund.
  • By purchasing a pre-order or limited-time product, you acknowledge and accept the longer delivery timeframe.

Tracking
A tracking number is emailed to the address used at checkout once your order ships. Tracking may take 24–48 hours to update. If you have not received tracking within 7 business days, or within the stated time for pre-order items, contact us.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to the address provided at checkout, or for packages returned due to address errors. Reshipping fees may apply.

Delivered, Lost, or Stolen Packages
Once an order is handed to the carrier, delivery is the carrier’s responsibility. A package marked “delivered” by the carrier is considered delivered. We are not responsible for packages lost or stolen after confirmed delivery, but we will help you file a claim with the carrier.

Delays
We are not responsible for delays caused by carriers, customs, weather, peak seasons, or other events outside our control. If tracking shows no movement for 7+ days, contact us and we will investigate.

Customs & Duties
International customers are responsible for any customs fees, duties, or taxes charged by their country.

Changes & Cancellations
Orders may be canceled for a full refund within 48 hours of purchase, as long as they have not shipped. See our Refund Policy for details. Once an order has shipped, it cannot be changed or canceled.

Contact Us First
For any shipping issue, please contact us before opening a dispute with your bank or card provider. We respond within 24–48 business hours and will work to resolve every issue.

📧 Primedbusiness@outlook.com
Please include your order number and a short description of the issue.